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Answered before you ask.
Keys, supplies, payment, guarantees and coverage. If something is not here, call and ask.
Answered before you ask.
Do I need to be home?
No. Most of our regulars leave a key, a lockbox code, or a garage code on file. Everything is stored encrypted and never shared with anyone else. If you would rather be there for the first visit, that is completely normal too.
What if I am not happy with something?
Tell us within 24 hours and we come back and reclean the room free. No debate, no partial credit, no arguing about what was on the checklist. It is the only guarantee worth having.
Do you bring your own supplies?
Yes — vacuums, cloths, mops, and all products come with your cleaner. Everything is eco-certified and pet-safe by default, and we will go fully fragrance-free on request. If you would rather we used your own products, leave them out and say so when we talk.
How do I pay, and when?
By online invoice. It is emailed when the visit is finished and settled by card or bank transfer through the link in it — no cash, no checks, and nothing taken before the work is done. No deposit to book, and no cancellation fee as long as we hear from you 24 hours ahead. Regular customers are billed per visit, never up front.
Which areas do you cover?
All five Grosse Pointes — Park, City, Farms, Woods and Shores — plus St. Clair Shores, Eastpointe and Roseville. Not sure if you are in range? Pick your town in the quote quiz and you will know straight away rather than wasting your time.
Ask the awkward question.
The ones people hesitate over are usually the sensible ones: what happens if something breaks, whether you have to tidy first, whether the dog is a problem. Short answers: you are told the same day and it is covered by the insurance, no, and no.
If your question is not on this page, calling is faster than typing. You will get a straight answer rather than a booking script.
- Insured to $2M — and you hear about a breakage from us first.
- No pre-tidying required. Clutter costs a few minutes, not the booking.
- Pets are fine. Tell us the name and where they hide.
- No contracts on any service, plan or one-off.